Shipping & Support — YADA FAQ

We offer a comprehensive range of transportation options to ensure that your orders are delivered safely, efficiently, and according to your specific requirements.



Our primary modes of transportation include sea freight, air freight, rail transport, express courier services, multimodal transport, and door-to-door delivery services.



Sea freight is one of our most popular options, especially for larger orders or those being shipped over long distances. We work with a network of trusted shipping lines to provide reliable and cost-effective ocean transport solutions.



Air freight is another option we offer for customers who require faster delivery times. This mode of transportation is ideal for urgent or time-sensitive shipments and ensures that your products reach their destination quickly and in excellent condition.



Rail transport is an efficient and environmentally friendly option for certain destinations. We utilize rail networks to move your goods across land efficiently, reducing transportation costs and minimizing environmental impact.



Express courier services are perfect for small packages or documents that need to be delivered quickly and securely. We partner with reputable courier companies to provide fast and reliable service for your urgent shipments.



For customers who require a combination of different transportation modes, we offer multi-modal transport solutions. This involves the use of two or more different transportation modes, such as sea freight combined with rail or trucking, to provide a seamless and efficient transportation solution tailored to your specific needs.



Finally, we also provide door-to-door delivery services for added convenience. With this option, we handle all aspects of the transportation process, from pickup at the origin to delivery at the destination, ensuring a hassle-free experience for our customers.

Our primary loading ports are located in Dalian and Fuzhou, which offer efficient and convenient transportation options for our customers.

YADA is committed to not only providing high quality wood products, but also to providing excellent logistical support to our customers to ensure a smooth delivery process. We understand that the port of embarkation plays a vital role in the entire supply chain, which is why we have strategically selected Dalian and Fuzhou as our main ports of embarkation. These ports were chosen for their ability to provide efficient and convenient transport options to meet the needs of a wide range of customers.

Located in the north-eastern province of Liaoning, Dalian is an important seaport for access to north-eastern China and beyond to Russia and other countries. Its modern facilities and extensive shipping routes make it an ideal location for handling large volumes of cargo. Fuzhou, on the other hand, is located in the south-eastern province of Fujian and is close to the economic centre of south-eastern China, making it easy to connect to markets in the region and well connected to domestic and international destinations.

Although Dalian and Fuzhou are our main ports, we recognize that the needs of our customers can vary considerably. Some customers may have specific needs based on location, order urgency or other logistical considerations. To accommodate this diversity, YADA is committed to providing personalized transport solutions. We understand that the proximity of a port to you can have a significant impact on the efficiency and cost-effectiveness of your supply chain. Therefore, we are happy to arrange for shipments to other ports based on your preferences and convenience.

Our customer service team is prepared to work closely with you to understand your unique needs. Whether you need to deliver to a specific port due to geographic proximity, local shipping availability or other logistical advantages, we are here to assist. Simply communicate your preferred port to us, provide us with the details of your order, and our team will take care of the rest.

We will assess the best routes, co-ordinate with our partners in the shipping industry and ensure that all the necessary arrangements are made to deliver your order in the most appropriate and efficient way. Our goal is to provide you with flexible shipping options that not only meet your needs, but also ensure that your products are delivered in a timely and cost-effective manner.

At YADA, customer satisfaction is not just a priority, it's a commitment. We strive to build strong customer relationships by providing not just quality products, but also exceptional service. This includes providing personalized transport solutions tailored to your specific needs. By adapting and responding to your needs, we aim to be your trusted partner in managing the wood products sourcing and delivery process.

So while our main ports of loading are in Dalian and Fuzhou, offering efficient and convenient shipping options, we are committed to meeting your specific shipping needs. Simply express your preferences to us and we will endeavor to ensure that your order is delivered by the most appropriate and efficient means. So, if you have a preferred port or specific logistical requirements, YADA is here to offer flexible and personalized transport solutions.

Contact us at wood@chinawood.com to discuss how we can facilitate your next shipment.

The lead-time for orders varies depending on the type of product being ordered.

For stock orders, the shipping time is typically 72 business hours. This means that once an order is placed, it will be processed and shipped within three days, excluding weekends and holidays.



For customized products, the lead-time is slightly longer, about 40 business days. This allows for the additional time required to create and customize the product according to the customer's specifications. During this period, the product will undergo various stages of production, including design, manufacturing, quality control, and packaging.



It is important to note that these lead-times are estimates and may vary depending on factors such as order volume, availability of materials, and unforeseen circumstances. To provide a more accurate lead time for your order, we recommend getting in touch with our sales team. They will be able to give you a customized estimate based on your unique requirements and our current production capacity. This way, you can have a clearer idea of when to expect your order and plan accordingly.

At YADA, we are committed to providing an extensive selection of high-quality wooden products to cater to a diverse range of customer needs. Our robust inventory management system ensures that we can efficiently handle and distribute a wide variety of items, encompassing both standard and customized solutions. Let's delve into the specifics of our inventory offerings, warehouse capacities, customization services, and support capabilities in greater detail.

Inventory Items:

Our stocked inventory items cover a broad spectrum of wooden products, each serving distinct purposes and catering to different markets. Here is a more detailed breakdown of the types of items we regularly have in stock:

1. Cutlery: This includes various forms of wooden cutlery such as spoons, forks, knives, and other dining tools. Our wooden cutlery is known for its durability, eco-friendly, and attractive natural grain.

2. Stirrers: Perfect for coffee, tea, and beverages, our wooden stirrers are a sustainable alternative to plastic and are designed to be lightweight yet sturdy.

3. Ice Cream Sticks: Our ice cream sticks are made from high-quality, smooth-finished wood, ensuring they are splinter-free and safe to use.

4. Toothpicks: Hygienically packaged and finely crafted, our wooden toothpicks are a testament to our commitment to quality and attention to detail.

5. Chopsticks: Our chopsticks come in various sizes and styles, suitable for casual home use as well as commercial settings like restaurants and hotels.

Warehouse Capacities:

With our strategically located warehouses, we can offer prompt and efficient service across a wide geographical area. Our Dalian warehouse, with a capacity for 2,500 pallets, serves the northern regions, while our Fujian warehouse, accommodating up to 6,800 pallets, caters to the southern parts of China. This vast storage capacity allows us to maintain a steady supply of our standard products and manage large-volume orders without compromising on delivery times.

Customization Services:

We understand that one size does not fit all when it comes to wood products. That's why we offer comprehensive customization services to our clients. Our experienced team will work closely with you to understand your specific requirements, whether it's a unique design, a specific type of wood, or a particular size or shape. We leverage advanced manufacturing techniques and rigorous quality control processes to bring your vision to life, ensuring that every customized product meets our high standards of craftsmanship and durability.

Support Team:

Your satisfaction is our priority. Our professional team is composed of knowledgeable and friendly individuals who are always ready to assist you with any inquiries or concerns. They can provide detailed information about our inventory items, including specifications, pricing, and estimated delivery times. They are also there to guide you through the customization process, helping you make informed decisions at every step. You can easily reach out to them for personalized assistance via email at wood@chinawood.com.

At YADA, we pride ourselves on our ability to provide a diverse range of wooden products, coupled with unparalleled customization options and excellent customer service. With ample warehouse facilities, a talented team of artisans and designers, and a dedicated support staff, we are well-equipped to meet and exceed your expectations. Whether you require standard items from our inventory or bespoke solutions tailored to your precise needs, YADA is your reliable partner for all things wood. We look forward to assisting you with your wooden product needs and invite you to contact us at wood@chinawood.com to get started on your next project with us.

Our warehousing capabilities extend beyond just providing storage space. We are equipped to serve wholesalers, retailers, and e-commerce businesses with a comprehensive range of services that cater to their unique logistical requirements. In Dalian, our facility with 2,500 standard pallet positions, and in Fujian, our larger facility with 6,800 standard pallet positions, offer more than just storage.

We understand that wholesalers require efficient handling of large volumes of goods, and our warehouses are designed to support quick turnover and order consolidation to meet the demands of your business. Our state-of-the-art facilities allow for rapid processing of bulk orders, ensuring that your products are ready for distribution as swiftly as possible.

For retailers, who often deal with a diverse range of products, we offer a highly organized storage solution that ensures easy access and quick retrieval of items. Our warehouses are equipped with advanced inventory management systems that guarantee accurate tracking and efficient fulfillment of retail orders, helping you maintain optimal stock levels and improve customer satisfaction.

E-commerce businesses face the challenge of dealing with direct-to-consumer orders, which often require individual packaging and fast shipping. Our warehousing services cater to these needs with dedicated spaces for packing and preparing orders specifically for online sales. We ensure that each product is properly packaged and shipped according to your specifications, enabling you to provide a seamless shopping experience for your customers.

In addition to storage, our warehousing solutions include value-added services such as quality control checks, product customization, labeling, and preparation for special promotions or seasonal packaging needs. We are dedicated to supporting your business growth by ensuring that your products are not only stored securely but also handled efficiently and effectively from receipt to shipment.

With our extensive capacity and customer-focused services, we have the ability to support your business regardless of its size or complexity. Whether you're a wholesaler looking to efficiently manage large inventories, a retailer seeking optimized product availability, or an e-commerce operator aiming for fast and reliable order fulfillment, our warehousing solutions are tailored to meet your specific needs





YADA's warehouse is equipped with a temperature and humidity control management system to maintain the storage conditions of materials, ensuring that raw materials, semi-finished products, and finished goods are stored in a scientifically appropriate environment.



The warehouse maintains a constant temperature and adapts to climate changes by implementing anti-freeze, warming, heat reduction, and dehumidification measures to ensure that semi-finished products, finished goods, and materials are stored at optimal temperatures.



Products and materials without special environmental requirements are stored in standard temperature warehouses, where ventilation equipment is operated daily to ensure proper aeration.



Products and materials with specific temperature needs are stored in appropriately conditioned environments, maintaining their storage conditions: the relative humidity for raw materials and finished products is controlled between 40%--70%, and the working environment temperature is maintained between 16-30 degrees Celsius.



In cases where the relative humidity exceeds the specified limit of 70%, managers immediately implement dehumidification measures, such as turning on exhaust fans or dehumidifiers, and record the reasons for the excess in the logbook. If the humidity falls below the specified limit of 40%, humidification measures are taken, such as mopping with wet water or sprinkling water, to achieve the required humidity level.



When the temperature exceeds the specified limit of 30 degrees Celsius, managers promptly implement cooling measures, such as turning on air conditioners, and record the reasons for the excess and the actions taken in the logbook. If the temperature drops below the specified limit of 16 degrees Celsius, insulation measures are implemented: closing windows and turning on air conditioners, and recording the reasons for the low temperature and the measures taken in the logbook.

Yes, we do offer free storage for a limited period.

YADA has always been committed to providing an exceptional customer experience, which includes a limited free storage period for select products. Our goal is to meet your needs and simplify the logistics of purchasing bulk or custom wood products. A detailed explanation of the free storage offer is below:

We understand that timing is critical for ordering products, especially for businesses that need to synchronize their stock with upcoming seasons, events or project schedules. To support this need, we are offering free storage for a limited period of time to give you the opportunity to manage your order flexibly without the pressure of immediate collection or delivery.

The length of the free storage period varies depending on several factors, including the type of product and the volume of your order. For example, larger orders or items that require special handling may have different storage considerations than smaller or standard orders. We consider the physical space required, the care and maintenance needed for each product, and our current warehouse capacity to determine a feasible storage period.

To ensure you receive the most accurate information regarding free storage periods, we recommend you contact the sales team. They will be able to provide you with a tailored estimate based on your specific needs, such as the type of product you are ordering, the expected quantity, and any unique storage conditions or specifications. This personalized approach ensures that you can accurately predict when you can expect your order and plan your business operations accordingly.

Our sales team will work closely with you to understand your schedule and coordinate storage periods to meet your needs. They will also keep you updated on changes that may affect your storage period, ensuring you have the most up-to-date information. This proactive communication helps you avoid unexpected delays and makes the process more predictable and manageable.

By offering free storage, we allow you to focus on other aspects of your business without having to worry about immediately incurring the cost of storage products. It gives you the opportunity to consolidate orders and potentially save on shipping costs if you are able to consolidate shipments of goods. Additionally, it provides a cushion for those unforeseen circumstances that may arise, giving you the peace of mind of knowing your products are safely stored and ready to go.

Knowing the free storage period allows you to set realistic expectations for customers, employees and stakeholders. It enables you to more effectively develop production, marketing and sales strategies to ensure your business runs smoothly and meet your commitments to your customers.

We offer of free storage for a limited time is designed to give you the convenience and flexibility you need to manage your orders effectively. By working closely with our sales team, you can get a personalized estimate of your storage period and plan your business operations accordingly. We are committed to supporting your success by ensuring that your wood products are available when you need them and that there are no additional storage costs. To learn more about our free storage options and how they can benefit your next order, please contact us at wood@chinawood.com.

The tolerance for coffee stirrer normally +-3% acceptable, because we calculated by weight, the weight might be a slight different from the different shift.

For damages, although we will make strict control during mass production, to be honest 1-3% might be included. We will do our best to down this rate.

For wooden cutlery, the damages or crack 2-3% might possible, we controlled by auto-machine and workers recheck.

For documents, we will send the draft before issuing them, to make things correct.

In addressing issues of product shortages, damages, and clerical errors, we employ a comprehensive set of measures to ensure product quality and enhance customer satisfaction. For the +-3% tolerance of coffee stirrers, we will utilize high-precision electronic weighing systems to ensure consistency in product weight across different shifts, while also refining our inventory management system to better forecast and adjust production volumes, avoiding shortages. Although we exercise stringent control during the production process, we recognize that a damage rate of 1-3% is difficult to completely eliminate. Therefore, we will introduce advanced automation machinery and perform regular maintenance to reduce product damage caused by equipment failure. Additionally, we will train employees to identify and handle quality issues. Specifically, for wooden cutlery, we use high-quality raw materials and refined craftsmanship to minimize cracks and damages, strengthening final inspections to assure product quality.

In clerical work, we implement a strict document review process, reducing errors by sending drafts to clients for confirmation before issuance, and using professional document management software to track each modification and approval. Furthermore, we establish a feedback mechanism that encourages communication with clients about any product or service-related issues, conduct internal audits, and perform quality checks to align with industry standards and market demands. We collaborate closely with suppliers to ensure the stability of raw material quality, and by establishing long-term partnerships and sharing inventory information systems, we can predict demand and make timely production adjustments.

We invest in employee training and incentive schemes, such as rewarding staff who contribute to improving production efficiency and product quality, while upgrading production technology and automation solutions to minimize human error. Data analytics tools are used to monitor production trends and identify potential quality issues. Establishing a robust customer service team dedicated to addressing client queries, providing detailed product information, and usage guidance helps ensure compliance and certification, with regular reassessments of quality management system certifications like ISO 9001.

We are committed to establishing transparent and open communication channels, allowing clients to easily share their feedback and suggestions. Through regular customer satisfaction surveys and market research, we gather valuable insights that help us better understand customer needs, thereby continuously improving our products and services.

Moreover, we believe in prevention over remediation. Hence, we emphasize quality management during the product design phase, minimizing potential production issues through design optimization. In collaboration with our R&D team, we constantly explore new materials and production technologies to enhance product durability and reliability.

Finally, we regularly organize cross-departmental collaboration meetings to discuss the effectiveness of quality control processes and identify opportunities for improvement. These meetings aim to break down information silos and foster collaborative work between departments, thereby enhancing the overall quality management capabilities of our organization.

Through these comprehensive measures, we not only address current issues but also establish a strong and sustainable quality management system to ensure our products and services consistently exceed customer expectations and requirements.

Our ears are opening for customers' feedback. If any complaints appeared, We will discuss with customer in time and find the best way to solve it.

The Business Department is responsible for receiving and documenting customer complaints and returns using the 'Customer Complaint Record Form'.

The first step we take in the initial stages of receiving and recording customer complaints is to ensure that every piece of feedback is carefully listened to and recorded. The Customer Complaint Record Form we use not only captures every detail of the complaint, including the nature of the complaint and the product involved, but also records the customer's contact details to ensure that we can respond quickly and accurately to their needs. The key to this stage is to make every colleague aware of the importance of each complaint, treating it with sensitivity and seriousness, as well as good communication skills to understand the issue from the customer's point of view.

Next, at the analysis and investigation stage, we go beyond internal processes. In order to gain a deeper understanding of the background and details of the problem, we may need to communicate further with the client. Through such in-depth investigations, we can not only identify the root cause of the problem, but also potential flaws in the design, production or service delivery of the product, which will guide us to make the necessary improvements.

In terms of management oversight, management involvement goes beyond tracking and monitoring to providing the necessary support and resources at critical moments to ensure that every issue is resolved in a timely and effective manner. This active involvement demonstrates the importance we place on customer satisfaction and accelerates the process of problem resolution.

The development and implementation of solutions should be personalized to each client. This requires not only a set of standard operating procedures, but also sufficient flexibility to meet unconventional challenges. When communicating, we focus on clarity, honesty and timeliness, building transparency and trust by informing our clients of the solution we have adopted and explaining the measures we will take to prevent similar problems from occurring in the future.

If the initial solution does not have the desired effect, we will continue to patiently search for answers until we find a solution that satisfies the client. In the process, we may need to show greater empathy and creativity, and even go beyond the norm to provide services that meet our customers' needs.

Finally, in the Continuous Improvement Stage, we systematically review and analyse complaint cases to identify problematic points in our products and services, revealing deficiencies in our internal handling processes. This not only enables us to continuously optimize our operations and reduce errors, but also improves the team's ability to handle future complaints.

Through this series of meticulous and considerate steps, we are not only able to effectively solve the problems encountered by our customers, but also win their hearts and build long-term and solid customer relationships through quality service. This process is not only the process of solving problems, but also the process of enhancing brand image and customer loyalty.

YADA offers comprehensive online support to help customers resolve any issues they may have with our products.

Our dedicated support team is available through multiple communication channels, ensuring convenient and timely assistance.

Customers can easily reach us by calling our support hotline, sending an email, using WeChat, WhatsApp, or directly engaging with us on social media platforms.

At YADA, we believe that the key role of online customer support services is to provide comprehensive solutions to problems, thus significantly increasing customer satisfaction with our products. To this end, we are constantly striving to expand and optimize our support channels and tools to meet the individual needs of different customers.

In pursuit of a more efficient service experience, we have launched a fully functional self-service portal on our official website. This portal is a collection of FAQs (Frequently Asked Questions) covering a wide range of areas such as product details, production processes, quality assurance, delivery times, warehouse environment, sample requests, product customization, certification processes and after-sales service. With these detailed guides and tutorials, customers are often able to quickly find answers to their questions without directly consulting our team.

For those who need further assistance, we offer a wide range of contacts. In addition to the traditional phone number + 0086 15566881320, Email to wood@chinawood.com and social media channels, we have added a special online chat service. This service is available through our website and allows customers to simply click on the ‘Help Online’ button and instantly engage in a real-time dialogue with a member of the support team. Live Chat not only allows customers to get immediate help, but it also dramatically improves the efficiency of problem solving.

YADA maintains high standards of customer service and regularly evaluates and updates our customer service policies to ensure that the response time and quality of service continues to meet our customers' expectations. We rigorously track every service request and make return visits when necessary to ensure that every issue is thoroughly resolved. In addition, we highly value customer feedback as an important basis for improvement in order to continually enhance the quality of our services.

In summary, YADA is committed to providing an online support experience that exceeds customer expectations through relentless innovation and optimisation of service channels. Our goal is not only to solve problems, but also to enhance overall customer satisfaction and loyalty. Through these comprehensive service initiatives, YADA's online customer support is truly both convenient and efficient.

Explore YADA's full range of services and discover how easy it is to resolve your queries and take the first step towards success. Our dedicated team of professionals will be happy to support you and help you achieve greater success in your business.