What should I do if I have a complaint about my order?

What should I do if I have a complaint about my order?

What should I do if I have a complaint about my order?

Just tell us - every complaint is logged, investigated and fixed.

Your feedback is recorded in our Customer Complaint Record Form, then investigated at the root cause with management review. We follow up with corrective actions and process improvements.

Our complaint process

  1. Receive and record your complaint in detail
  2. Investigate root cause together with you
  3. Management review and corrective plan
  4. Confirm resolution and improve the process
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